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Officer Technology & Channel Support
sip academy
Job location: Chennai
Job description
Program: SIP Abacus
Work location: #1, Ramakrishna Street, Kences Towers, 7th floor, North Usman Road, T. Nagar, Chennai – 600017
Job Responsibilities:
- To give voice, chat and email Anydesk support to all franchisees
- Provide training of the software application to franchisees and internal teams
- Maintain support tracker of all the support handled on daily basis
- Take regular feedback from franchisees on support and application
- Escalate bugs and technical issues to the software vendor and get it fixed 6. Prepare SOP manuals for the usage of application
- 1000 plus franchisees to be supported – average support per day will be 30 to 40 (highest)
Eligibility
Languages to be known: English & Hindi (must)
UG Degree: BCA/BSC
Experience: 2 to 3 years
Skills required:
- Basic excel
- Handled customer service calls /desk, training skills
- Good communication – process trainer (from aviation industry or other IT industry
- Occasionally Traveling – Pan India – 3 to 4 times per year
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